thread isolved v12.17

With this update, Benefits Guidance will be able to provide employees with personalized guidance on Gap benefit plans. To support this functionality, a new Benefit Category assignment has been added (Gap). System administrators will need to assign the appropriate benefit category to each applicable System Benefit Type so that the Plan Detail tab is enabled and plans integrate correctly with Benefits Guidance. The benefit type will show in the Benefit Guidance recommendation, with a “Recommended” tag if applicable.

New Gap Benefit Category assignment

Plan Details tab with Individual/Family Maximum Benefit fields

Gap Insurance shown with a “Recommended” tag

Employers can now request corrections to specific Form I-9 Section 1 fields directly within the system. Employees are notified through email and a to-do item, allowing them to review and submit requested updates. All corrections are tracked in the audit trail, including who made the changes, and HR can approve updates or request additional corrections as needed.

Additional enhancements include new I-9 dashboard tiles to help track each correction status throughout the process.

Requesting a Form I-9 Section 1 correction

Employee to-do item for a correction request

Correction history in the audit trail

HR reviewing and approving a correction

New I-9 dashboard tiles tracking correction status

I-9 correction workflow overview

We're continuing to bring more screens into the modern Gen 3 experience. Review the release summary for the additional impacted screens.

To support a smooth transition, users who encounter an issue can temporarily return to the previous screen version (Gen 2) using the convenient revert option located on the Action bar.

Revert-to-Gen-2 option on the Action bar

OpenID Connect (OIDC) is now available as a supported Single Sign-On (SSO) connector type alongside Security Assertion Markup Language (SAML) for both client-level and admin-level SSO configurations. Setup pages now support standard OIDC configuration fields, with key values automatically populated from the identity provider's discovery URL to simplify setup.

To reflect the expanded functionality, the setup pages have been renamed:

• SAML Connector Setup → Client Connector Setup
• Admin SSO Connector Setup updated to support both SAML and OpenID Connect (OIDC) configurations

References on user setup pages have also been updated to show “SSO” instead of SAML now that there is more than one option. The overall functionality of these screens remains unchanged.

Client Connector Setup screen with OIDC configuration fields

Admin SSO Connector Setup supporting both SAML and OIDC

User setup page now labeled “SSO”

Updated SSO reference

Updated SSO reference

Updated SSO reference

To help users regain access when they've lost or no longer have access to a required passkey, service bureau administrators can now remove the Passkey Required setting from a user's account in Admin User Manager. After the requirement is removed, the user can sign in using their standard credentials while any previously configured passkeys remain available for optional use.

Remove Requirement button in Admin User Manager

Passkey Required setting before removal

Account after the requirement is removed

The Auto Match function in Bank Reconciliation now provides additional control over matching criteria. Before Auto Match runs, users will be prompted to select whether Date and Company ID should be included in the matching process. Amount remains a required matching criterion.

This enhancement helps reduce false matches and gives users greater flexibility when reconciling transactions. See the Release Summary for additional updates related to the Bank Reconciliation area.

Auto Match matching criteria prompt

Release 9/16/26

The Voluntary Self-Identification of Disability (CC-305) form has been updated to reflect the new OMB expiration date of July 31, 2029. Applicants will automatically see the updated form in the ATS when Disability Questions and EEO/Voluntary Disclosure settings are enabled. No action is required.

HCM Form Note: this form also exists in HCM under Employee Self Service > Federal Reporting Data > Disability Self-Identification. The expiration date update is still planned for release on the form in this area as well.

Release 9/23/26

This release introduces two complementary tools that make it easier to review and share applications.

1. View Application replaces the existing Print Application option in the Job Listings action menu. Available to the same manager and admin roles that previously had access to Print Application, it lets users generate a shareable, read-only preview link or send a PDF copy of the application by email.
2. Preview Application is a new Admin-only tool available from the top-bar kebab menu under Tools. It provides a centralized location to preview any application setup by job, enabling teams to review the full applicant experience without creating test applicants that can impact reporting. This is especially valuable for organizations that need HR team members, stakeholders, legal reviewers, or compliance teams to review the full online application experience — since application workflows often include interactive elements, conditional logic, and dynamic question paths, the preview link provides a more accurate representation of the candidate experience than a static PDF alone.

View Application in the Job Listings action menu

Preview Application under the Tools menu

Release 9/30/26

We're introducing a redesigned applicant account creation and login experience to help candidates get started faster and reduce application drop-off. Applicants can now create an account using either an email address or phone number, with returning applicants recognized automatically and guided to the appropriate login option.

Key improvements include:

• Account creation with email or phone number
• Streamlined sign-in using a one-time password (OTP) or existing credentials
• Enhanced consent and verification screens
• Support for international phone numbers
• New connected accounts functionality, allowing applicants to link multiple applicant profiles and view associated applications from a single career site account

Redesigned account creation screen

Streamlined sign-in with a one-time password

Employees can now use the Claude Connector to retrieve details from their current pay period timecard directly through Claude. Available information includes total hours by earning type, labor summaries, alerts, adjustments, overtime, verification status, and day-level time entry details.

Additional context, such as recorded hours by day, holidays, absences, and scheduled shifts, is also included, giving employees greater visibility into their timecard information through a conversational experience.

Employees can now use the Claude Connector to view an estimated paycheck for their current pay period. Claude provides a projection of earnings, deductions, taxes, and net pay based on hours recorded to date, helping employees better understand their expected pay before payroll is processed.

As timecard entries are added or updated throughout the pay period, the estimated paycheck is automatically refreshed to reflect the latest information.

Employees can now use the Claude Connector to respond to timecard alerts directly through Claude. Alerts can be marked as Reviewed or Excused, and employees can add an optional note when responding.

Claude displays the alert details and requests confirmation before submitting the update, helping employees quickly address timecard notifications through a conversational experience.

Employees can now use the Claude Connector to add, edit, or remove timecard adjustments directly through Claude. Supported adjustments include items such as mileage and other organization-configured adjustment types.

Claude presents the available adjustment options and requests confirmation before submitting any changes, making it easier for employees to manage timecard adjustments through a conversational experience.