thread isolved v12.21

Managing COBRA events is now more reliable for organizations using the Infinisource COBRA integration. New validation checks help ensure required employee and dependent information is complete before data is sent to COBRA Launchpad, reducing the risk of missing information that can delay important notices, qualifying events, and required communications.

Validation now occurs when employee records are saved, when COBRA-eligible benefits are assigned, when employees are terminated, and when employee data is synchronized to COBRA Launchpad. If required information is missing, users receive clear guidance on exactly what needs to be updated before the record can be submitted. By catching potential issues earlier in the process, organizations can reduce administrative follow-up, support timely COBRA administration, and gain greater confidence that critical benefit events are processed accurately and on time.

COBRA validation guidance on an employee record

Validation message listing the information that needs to be updated

Reviewing employee eligibility is now faster and more efficient with continued enhancements to the Benefit Evaluation (New) experience. Organizations can now run Employee Benefit Eligibility evaluations alongside Data Requirements evaluations from a single location, making it easier to identify eligibility issues and take action before they impact employees.

The updated experience includes improved performance, pre-run filtering options, and downloadable Excel results, helping administrators quickly find the information they need and work more effectively with larger employee populations. Users with access to the current Benefit Evaluation Utility automatically have access to the new experience, while additional evaluation categories continue to be added over time.

By streamlining eligibility reviews and improving access to actionable data, these enhancements help benefits teams save time, reduce manual effort, and make more informed decisions.

Benefit Evaluation (New) with eligibility and data requirements evaluations

Keeping benefit records aligned with payroll is critical, and recent enhancements make that easier than ever! Updates to the Benefit Allocation Table now more closely reflect actual payroll withholding, helping organizations maintain greater accuracy and confidence in employee benefit records.

Allocation recalculations now review all processed payrolls across plan years, ensuring previously missed payrolls are included, while updated rounding logic better mirrors payroll calculations for rate-by-coverage plans. Additional improvements automatically handle conversion payroll allocations regardless of processing order, prevent duplicate premium payment records, and introduce a new Plan Year filter that makes reviewing historical allocation activity easier.

Together, these enhancements reduce administrative maintenance, improve visibility into benefit deductions, and help ensure benefit records accurately reflect payroll activity.

Benefit Allocation Table with the new Plan Year filter

Today's workforce is increasingly diverse, and employees expect workplace technology to be as accessible as the tools they use every day. Through isolved's partnership with LetzChat, organizations can now offer Employee Workspace, the isolved mobile app, and login and account management pages in Spanish, French, French Canadian, and Portuguese (Brazil), helping employees interact with key workplace tools in the language they know best.

Language preferences are automatically based on each employee's device settings, creating a seamless experience with no setup required by administrators or end users. Professionally reviewed translations help ensure an accurate and consistent experience, making it easier for organizations to support multilingual teams, improve accessibility, and strengthen employee engagement. Additional language support and expanded translation coverage are planned for future releases.

Employee Workspace on mobile in a supported language

We're continuing to bring more screens into the modern Gen 3 experience. Please review the release summary for the additional impacted screens.

To support a smooth transition, users who encounter an issue can temporarily return to the previous screen version (Gen 2) using the convenient revert option located on the Action bar.

Revert-to-Gen-2 option on the Action bar

Managing account security settings is now more convenient. The Remove Passkey Required option, previously available only within Identity, can now be managed directly in Core through Administration > SSM > Identity Management. When Passkey Required is enabled on an account, administrators can remove the requirement directly from Core, making it easier to support users and manage account access from a single location.

Accounts without Passkey Required enabled will not see the removal option.

Remove Passkey Required option in Core

Release 11/4/26

Based on customer feedback from the Ideas Portal, the Hiring Workflows Pipeline View now provides a more complete view of candidates from the start. Instead of displaying only applicants from the previous 30 days, the pipeline automatically includes all applicants associated with a job posting from the job's start date forward.

The Start Date filter now defaults to the job listing's start date, while the End Date defaults to the current day, giving hiring teams immediate visibility into their entire applicant pool. Filters can still be adjusted as needed to focus on specific timeframes.

Hiring Workflows Pipeline View with the new default date filters

Release 11/5/26 · Issue #19297

To support updated registration requirements from Twilio, the messaging provider that powers ATS texting, the Business Type field has been updated to align with Twilio's current accepted registration options. This includes the addition of Corporation, making it easier for organizations to select the business structure that best matches their records and complete the texting registration process successfully.

This enhancement reflects changes to Twilio's registration requirements and helps ensure organizations can continue registering for ATS texting using the options accepted by Twilio today. Customers who previously reported this as a system issue (#19297) should note that the ATS was functioning as designed, and the update was required to accommodate Twilio's revised registration requirements rather than correct a product defect. As a reminder, company information should be entered exactly as it appears with your EIN.

Business Type field in the ATS texting registration

Updated Business Type options, including Corporation

Indeed's focus on candidate quality continues to deliver results. In 2026, employers saw a 15%+ higher hire rate from Indeed-sourced candidates, demonstrating the impact of stronger candidate matching and richer hiring signals. As Indeed continues prioritizing quality over quantity, these enhancements are helping organizations connect with candidates who are more likely to become successful hires.

Indeed candidate quality results

One of the most impactful ways hiring teams can improve results is by keeping applicant statuses up to date throughout the hiring process. Providing disposition data helps Indeed better understand hiring outcomes, improve candidate matching, and can qualify employers for the “Responsive Employer” badge, a designation that appears directly on job postings and company profiles. The badge signals to job seekers that your organization actively engages with candidates, helping strengthen your employer brand while improving visibility on Indeed.

Responsive Employer badge on Indeed

Customers also benefit from isolved's Indeed Platinum Partnership, which provides advantages beyond a standard Indeed experience. While Indeed's duplicate job posting rules still apply, including restrictions on reposting the same or similar jobs within 120 days, Platinum Partnership customers are exempt from certain standard visibility limitations, including the three-organic-job limit and the 30-day cap on organic job visibility. Combined with strong applicant management practices, these partnership benefits help employers maximize job exposure, attract quality candidates, and get more value from their recruiting efforts.

Indeed Platinum Partnership

As organizations continue exploring how AI can improve productivity and business outcomes, employees need practical guidance on how to use these tools effectively. Learn & Grow customers with the Go1 content library now have access to OpenAI Academy courses designed to help employees, technical teams, and business leaders develop real-world AI skills.

Training content covers topics ranging from effective prompt writing and everyday AI usage to technical implementation strategies and organizational AI adoption planning. Administrators can enable access by accepting the OpenAI Academy terms within Go1, making it easy to provide employees with trusted learning resources that support workforce readiness and long-term AI success.

OpenAI Academy courses in the Go1 content library

Finding the right training is now easier with an AI-powered enhancement to the Learn & Grow experience. Go1's Discovery Agent helps learners quickly identify relevant content by understanding the intent behind search requests and recommending courses that best match individual learning goals.

Rather than relying solely on keywords, Discovery Agent evaluates course content, outcomes, complexity, and other factors to deliver more personalized recommendations. Learners can simply describe what they want to learn and receive targeted suggestions that help them get started faster.

Go1 Discovery Agent search